Data Security and Protection
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. We also make every effort to ensure that your purchase experience at Closeout Island is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSL) encrypts the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions.
To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https:// <https:///> ? in the Web site address to indicate that you're in a secure environment.
We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put th is alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file. If your uncomfortable ordering online you can always order by telephone, toll free 1-800-922 ISLAND.

Confirmation, Pricing and Availability:
We make every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours after confirmation. If there is a problem with your order you will receive an email stating more details. Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process. Ask our Customer Service Representatives for shipping details when you place your order.

Information Collected
When you shop on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information. We may also collect, or our third party ad server and content server will collect the URL you came from, IP address, domain types (e.g. .com or .org, etc.), your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during a visit. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, (Authorize.net), keeps this information encrypted and secure on your behalf.

How Information is Used
We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, for statistical purposes and to administer our systems. We may use third parties to help us fulfill orders, to help process payments, to provide customer service, to serve site content, to help administer promotional emails, and to administer warranties purchased. We give them access to the information needed to complete their job. Sometimes that includes a portion of your personal information. Our computer systems protect personal information using an advanced firewall server technology.

Cookies
We use cookies to help identify you when you visit our store and to customize your experience. The cookie contains a randomly assigned user identification number, the country where you are located, and we may track where you came from, and how you browse our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We do not disclose your personal account information or any information about your purchases to anyone.
When you leave our site, we are no longer responsible for protecting your privacy. We suggest your review the policies of the new site. These other sites may use their own "cookies", collect data or solicit personal information from you. Please be advised CloseOutIsland is not responsible for the privacy policies and guidelines on these sites.
CloseOutIsland reserves the right to modify this policy at any time 

Return Policy
You may return merchandise purchased from us within 7 days upon delivery for a refund or replacement. Please be advised, any merchandise being returned, the customer must sign a “return agreement form” prior to receiving the RMA. All returns are subject to a minimum of a 15% restocking fee. Some orders will require a higher restocking fee depending on the quality on the merchandise being returned.

Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your Closeoutisland Return Policy. Products that are returned to Closeoutisland with a missing, damaged or altered serial number will be refused RMA service and returned to you.

*Exceptions apply. See below 

Refunds:
A processing fee of 15% percent will apply to the value of all merchandise returned for a refund. If you are returning a product with the intention of purchasing different merchandise, the processing fee will still apply. This fee applies to open and unopened boxes. We will only refund the value of the merchandise returned, not the shipping charge.

Exchange:
If you purchased a product from  Closeoutisland.com that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase. 

Lost:
If a shipment is lost it is the customers duty to file a claim with the shipping company and handle it with the the shipping company we are not at fault for lost stolen or damaged goods it is up to you as the customer to ensure your packege or packages are insured by the shipper.

Defective items:
An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund, however a 10 percent processing fee will apply. The processing fee will only be applied if you choose to return the item for a refund. We will certainly replace an item that was defective prior to receipt, without a restocking fee.

Damaged items:
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.

Return shipping:
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Replacement:
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

How to Return Merchandise:
Please contact us at 1-800-922 ISLAND. If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return. 

All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.

You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.

FedEx <http://www.fedex.com/>  - (800) 463-3339 UPS <http://www.ups.com/>  - (800) 742-5877 U.S.P.S <http://www.usps.com/> . - (800) 275-8777

Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Closeoutisland.com.

Return Exceptions:
Although we have a very flexible return policy on most of the items we sell, there are some exceptions.

The following items may not be returned. 

*     A/V Furniture
*     A/V Receivers
*     Apple ipods
*    Consumables, including but not limited to recordable media, film, digital memory, tapes, batteries, paper, and ink.
*     Mobile phones
*     Panasonic DVD recorders
*     Computers
*     Software (after opened)
*     Televisions*
*     Wall mounting brackets (after the manufacturer's box has been opened)
*     Extended Warranties
*     Special order items

      * All televisions come with a full Manufacturers Warranty. All TVs over 26" include in-home service. If defective, they will be serviced (repaired or replaced) by a manufacturer authorized service technician. Closeoutisland.com can help you locate your nearest Authorized Service Center.

        Extended Warranty Disclaimer
        All sales on extended warranties are final. They are not returnable, and none refundable

Package Deal Orders/Discounted Bundle Packages
All Packages with any discounted items or packaged deals must be returned in the complete order it was received in its entirety, and are subject to a minimum of 15% restocking fee Plus Processing Fees. Please understand these orders are often sold as a kit/package and we can not resell those items separately. We will therefore not accept partial order returns, regardless of the reason for return,

Cancellation:
We do not accept any cancellation thru fax or email. all cancellation must be don't over the phone and must receive a cancellation number.

Orders in processing may be canceled but are subject to cancellation fees.

Orders that have already been shipped may not be canceled. you must accept the package and call customer service to receive a ra number to return the product.